Refund Policy

Effective date: March 15, 2026  ·  Last updated: March 15, 2026

1. Our Merchant of Record

All payments for Background Remover — ProductShot subscriptions are processed by PayPro Global Inc. ("PayPro"), who acts as our Merchant of Record. This means PayPro is the seller of record on your invoice and handles all payment and refund processing. Your payment card statement will reflect a charge from PayPro.

To comply with PayPro's merchant agreement, our refund policy meets or exceeds their standard consumer protection requirements.

2. Refund Eligibility Window

You may request a refund within 14 days of the original purchase date or the most recent subscription renewal date. Requests submitted after this window are not eligible for a refund except in the case of a billing error on our part.

3. Eligible Reasons for Refund

We will process a refund if any of the following apply:

• Service unavailability — the Service was non-functional for a significant portion of your billing period due to issues on our side;
• Technical failure — the background removal feature consistently failed to produce usable results and you reported the issue to us but it was not resolved;
• Duplicate charge — you were charged more than once for the same subscription period;
• Billing error — you were charged an incorrect amount;
• Cancellation before first use — you subscribed and then requested a refund before using any paid features within the same billing period;
• General dissatisfaction within 14 days — we will consider refund requests submitted within 14 days on a case-by-case basis.

4. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• The request is submitted more than 14 days after purchase or renewal;
• The subscription has been used substantially (many images processed) during the billing period and no technical issue was reported;
• The account was suspended due to a violation of our Terms of Service;
• Partial-month refunds for mid-period cancellations (cancellation stops future renewals but the current period is not prorated unless the Service was non-functional).

5. How to Request a Refund

To submit a refund request:

1. Email support@effycorp.com with the subject line "Refund Request";
2. Include your account email address and the approximate date of the charge;
3. Briefly describe the reason for your request.

We will acknowledge your request within 2 business days and aim to resolve it within 7 business days. If we approve the refund, PayPro will process it and the amount will appear on your statement within 5–10 business days depending on your card issuer.

6. Partial Refunds

If the Service was non-functional for a portion of your billing period, we may issue a prorated partial refund corresponding to the period of demonstrated unavailability rather than a full-month refund.

7. Subscription Cancellation vs. Refund

Cancelling your subscription and requesting a refund are two different actions:

• Cancellation — stops future automatic renewals. Your paid access continues until the end of the current billing period. No refund is issued for the current period unless you also submit a refund request.
• Refund — returns money for a payment already made. Requesting a refund for the current period will also cancel your subscription.

8. Disputes

If you are dissatisfied with the outcome of your refund request, you may escalate the matter directly to PayPro through their customer support portal. PayPro holds the authority to make final determinations on disputes within their standard consumer protection window.

We encourage you to contact us first at support@effycorp.com — most issues can be resolved quickly without escalation.

9. Contact

For refund requests or billing questions:

• Email: support@effycorp.com
• Response time: within 2 business days