Refund Policy
Short version: All payments are processed by Paddle, our Merchant of Record. Refunds are handled by Paddle in accordance with Paddle's Buyer Terms. To request a refund, contact us at support@effycorp.com.
1. Our Merchant of Record
All payments for Background Remover — ProductShot subscriptions are processed by Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record. Paddle is the seller of record on your invoice and is responsible for processing payments and refunds. Your payment card statement will reflect a charge from Paddle.
By purchasing a subscription you also agree to Paddle's Buyer Terms.
2. Refund Requests
To request a refund, contact us at support@effycorp.com with your account email address and the approximate date of the charge. We will work with Paddle to process your request promptly.
You may also contact Paddle directly through their customer support at paddle.com.
3. Subscription Cancellation
You may cancel your subscription at any time. Cancellation stops future automatic renewals; your paid access continues until the end of the current billing period. To cancel, use the billing portal link in the extension or contact us at support@effycorp.com.
4. EU / EEA and UK Consumers
If you are a consumer in the EU, EEA, or UK, you may have a statutory right of withdrawal within 14 days of purchase in accordance with applicable consumer protection law. Please contact us at support@effycorp.com to exercise this right.
5. Contact
For refund requests or billing questions:
- Email: support@effycorp.com
- Response time: within 2 business days